Terms & Conditions
Thank you for visiting BezBalloons Online. Kindly read through the following terms before placing your order, which consititutes your agreement to accept and be bound by them.
BezBalloons Online does its best to ensure that the colours of the items which appear on the website are as accurate as possible. However, as the colours you see depend on the resolution and settings of your monitor screen, we cannot guarantee that the colours you see reflect the actual colours of the items.
All items sold are brand new and are available whilst stocks last. The items will undergo a stringent quality check before being carefully packed for delivery.
BezBalloons Online does free exchanges only when:
i. The item is defective or missing parts.
ii. The wrong item and/or size is delivered,
And we must be notified at firstname.lastname@example.org within FIVE WORKING DAYS from the date of delivery. Returns are done on a case-by-case basis and subject to our evaluation and discretion.
We do not accept exchanges on items which have been used.
For items deemed defective by BezBalloons Online, we will do an exchange for the same item. In the event that the item is out of stock, the buyer can choose to replace it with another item of similar value or opt for a refund of the price of item. Other than the above scenario, there will be no refunds. Items mailed back without prior communication or after the notification period will not be entertained.
Please ensure that the item to be exchanged is in a brand new condition with the product tag and packaging intact. Return postage cost will be borne by the buyer and reasonable care must be taken to ensure that item will not be damaged during postage. We will not be responsible for lost mail for exchange cases.
BezBalloons Online charges a rate of S$8.00 should you wish to exchange your item for a different size or colour.
BezBalloons Online provides payment by Credit Card or PayPal.